This charge covers the clinicians time for checking if you are due repeats, ensuring that the repeats requested are currently necessary and preparing the prescription.
FAQs
Why am I charged a fee when I just want a repeat prescription?
Why do I have to see the doctor this time, last time I just got my prescription?
Doctors are required to see patients every 6-12 months to ensure current medications are appropriate and you have had no changes in health status. The doctor has a medico-legal responsibility to ensure prescribing is appropriate. Generally you will be required to come in to clinic every 6 months for long term medications. It is the doctors discretion if this is extended.
Why do I need to have my blood pressure (BP) taken when I collect my prescription?
Depending on which medication you are on we are required to monitor your blood pressure regularly. If you have your own blood pressure machine you are welcome to advise us of a recent reading.
Most pharmacies will also take a reading for you and you can call or email it to us. Otherwise please call to book a time to come in to see our Healthcare Assistant to have your BP recorded.
Can I use my FitBit or equivalent smart watch to give a blood pressure reading?
No, these are not accurate enough for a clinical reading.
There is parking underneath the clinic at Takapuna Health. You can access the parking from either Anzac Street or Campbells Road. Please note we encourage those who are able to park off site to ensure adequate parking for those less able to walk. There are two mobility parks. Please park in a Takapuna Health allocated park and advise the reception team of your number plate.
Why do I usually get the nurses answer phone when I have a question?
Our nurses run clinics and assist the doctors with their clinics each day. A typical day could see them assisting with excisions, undertaking diabetic or asthma reviews, administering vaccinations and taking blood pressures, as well as attending to general inquiries, prescription requests and requests for lab results.
Any messages left are generally responded to within 24 hours. Please call reception if you have an urgent query.
Takapuna Health welcomes feedback. Please use our feedback form to pass on any compliments, complaints or suggestions.
You also have the right to take a complaint directly to an independent advocate at any stage. You can contact the Health & Disability Advocacy service on 0800 11 22 33.
The doctor or nurse will contact you if there is something in your results that requires follow up.
You will not routinely be contacted if your results are normal.
The best way to receive your test results is to sign up to our patient portal (ManageMyHealth) when you are next in clinic. Once the doctor has seen the results they will be loaded for you to see.